FAQs

Sustainability & Compliance

Q: How do you verify the eco-credentials of your products?
A: All products carry UKCA/REACH certifications. Biodegradable claims are validated by EN 13432 lab reports should your product require sustainable packaging. Pricing varies and is to be agreed.
Q: Do your products help us achieve LEED/BREEAM points?
A: Yes. Our smart garden tech, FSC-certified products, and carbon-neutral shipping options contribute directly to green building credits. Request our LEED Compliance Guide.
Q: Is your packaging plastic-free?
A: This can be achieved upon client request. We can use 100% recycled/compostable materials or pay Plastic Packaging Tax upfront – no hidden costs for you.

Ordering & Logistics

Q: What’s your minimum order quantity (MOQ)?
A: MOQ starts at £500. Orders over £5,000 unlock tiered discounts (up to 15%). Custom artisan pieces have flexible MOQs.
Q: Can you handle urgent deliveries for commercial projects?
A: Yes. We offer priority shipping if required. Discuss your specific project timelines with our team.
Q: What Incoterms do you use?
A: Standard is FCA. DAP/DDP options available – ask for a logistics quote.

Product & Customization
Q: Can we private-label products for our brand?
A: Yes. We offer OEM services with custom branding on netting, smart tech, and baskets. MOQ required and to be negotiated.
Q: Do you provide samples for bulk orders?
A: We can offer free samples for stock items. Custom product samples incur a fee (credited against future orders).
Q: How durable are your biodegradable products in harsh weather?
A: Commercial-grade netting/fabrics withstand 5+ years of UV exposure. See technical datasheets for ASTM stress-test results.

Pricing & Partnerships
Q: Do you offer seasonal/contract pricing?
A: Yes. Lock in 24-month pricing with annual volume commitments

Q: Can we negotiate beyond standard discounts?
A: We use ZOPA negotiation for mutual benefit. Suggest target pricing with order volume/delivery dates for a tailored quote.
Q: Are there loyalty benefits for repeat B2B clients?
A: We are looking to offer top partners receive 3% annual rebates, dedicated support, and exclusive product launches.

Support & Guarantees
Q: What if products fail compliance audits?
A: We provide indemnity and replace non-compliant stock at no cost. 100% UKCA documentation included.
Q: How do you handle product defects?
A: Report within 7 days for free replacement. We cover return shipping and conduct root-cause analysis.